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CSS Insurance

Medical advice 24/7 – here for you, wherever you are

What do you do when you have an urgent medical issue exactly when your doctor's surgery is closed? Or when you have a child with a high temperature – do you really need to go to the Accident and Emergency department? Is it really worth going to the doctor about that strange rash on your arm? Help is on hand with questions like these. In situations concerning your health, when you would like to talk to someone who can give you fast, straightforward medical advice, we are here for you day and night, seven days a week.

Advantages of 24h medical advice

  • The CSS telemedicine centre is here for you 24/7
  • Free advice for persons insured with CSS
  • A medical professional will discuss the next steps in your treatment with you and offer you advice
  • When abroad, the CSS emergency centre will arrange the necessary assistance, issuing a commitment to provide cover for emergency medical treatment worldwide if required

Medical advice at home and abroad

No matter whether you’re at home or abroad, you can get free, round-the-clock support on medical issues – all you pay is the network provider’s telephone charges. Following the telephone consultation, a prescription for medication will be issued if required and sent directly to the pharmacy.

Are you planning a trip abroad?

So that you can set out secure in the knowledge that you are financially well prepared to handle any health problems that may arise (e.g. through our Travel Insurance), we advise checking the following points:

  • Are medical costs covered in an emergency abroad?
  • Do you have access to Personal Assistance that covers the costs of rescue operations and repatriation, among others?
  • Do you have Legal Expenses Insurance for Patients covering any lawyers' and court costs?

Do you have any questions?

Our medical specialists will be happy to take the time to answer your questions in person. Or you can use myGuide – your digital guide to medical symptoms.