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CSS Insurance

myGuide – Your digital guide

myGuide is there for you whenever you or a family member need(s) a quick first opinion. myGuide leads you question by question to a recommendation that will tell you  whether or not you should go to the doctor, pharmacy or hospital. And if you don’t need to see anyone, it will give you tips on how to treat your complaint.

Advantages of myGuide

  • Checks your symptoms quickly
  • Advises whether or not you should go to the doctor, pharmacy or hospital
  • Helps recognise medical warning signs
  • Can be used anytime, anywhere
  • Can be used for free by CSS clients and their families
  • Meets the very highest standards of security and data protection

Should I go to the doctor?

myGuide checks your symptoms and comes up with an almost instant recommendation. It couldn't be easier to access: You can log in using your CSS client number and date of birth. Or launch myGuide directly in the myCSS client portal.

“myGuide doesn't replace we doctors, just the search through the internet, which can often be confusing. The digital guide is simply structured and quickly delivers clear information for patients.”

Dr Philippe Luchsinger, family doctor, Affoltern am Albis.

Further details on myGuide

With myGuide, your data is secure. CSS makes your privacy a priority. That is why myGuide meets the very highest standards of security and data protection.

  • Developed by medical professionals and health informatics specialists, myGuide is already being used in a similar form by a variety of healthcare institutions such as medical practices and pharmacies.
  • The International Board of Experts in Medical Triage recommends myGuide. The Board is made up of internationally recognised medical experts with a track record in researching and developing tools for initial medical assessments. Its members are: Hay Derkx (MD, PhD, Netherlands), Alberto Vaona (MD, PhD, Italy), Rüdiger Leutgeb (MD, Germany), Roland Ulmer (MD, Germany) and Andreas Meer (MD, MHIM, Switzerland).
  • myGuide is based on a software solution from in4medicine AG. in4medicine AG is responsible for the accuracy of the medical content of myGuide.
  • The terms and conditions of the CSS insurance products continue to apply in full regardless of the recommendation given by myGuide.

Do you have any questions?

Our client specialists will be happy to answer all your questions.