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CSS Insurance

Reporting the cancellation of planned trip / holiday

We are sorry that you have not been able to take the trip you had planned. Our Travel Insurance offers you the best possible cover. You can simply and easily notify us of all the facts of the cancellation online. We will then contact you to discuss the next steps.


Details of the cancellation







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Details of the trip




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Please attach the necessary documents

  • Booking invoice with general terms and conditions
  • Official statement of cancellation costs
  • Doctor’s certificate stating the diagnosis and the beginning and duration of the inability to travel
  • Death notice or death certificate

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Did you know?

In the event of a claim, assistance is available 24/7 on 0844 277 772