Quality in service provision
CSS is committed to high quality healthcare. We use patient satisfaction surveys, assessments and audits to check on behalf of our clients whether service providers are complying with important standards.
CSS seeks to ensure that the quality of service provision in the Swiss healthcare system is transparently recorded and disclosed, thus enabling our clients to compare the medical care on offer. To this end, we conduct regular patient surveys, assessments and audits. These reviews of acute hospitals, rehabilitation clinics, psychiatric facilities, nursing homes and Spitex organisations follow a set of pre-defined criteria.
We’ve joined forces with various healthcare institutions to promote quality in the provision of medical care. Cooperating, sharing knowledge and leveraging synergies are important factors here. CSS Insurance works together with the following organisations: