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Customer satisfaction

Customer satisfaction is our highest priority and personal support for our customers is extremely important to us. Our employees' initiative means we always find personalised solutions to suit the customer.

Excellent service makes for satisfied customers

Satisfied customers are our top priority. This is what we work towards every day and we appreciate the high volume of positive feedback received from customers. Every year, up to 50,000 randomly selected customers rate their online or phone contact with CSS (survey carried out by the market research institute amPuls). We read and systematically process all feedback from our customers. This means that we can continue to learn and optimally incorporate customers’ expectations into our products and services.

Really personal approach, nice reception, useful. Overall great!
Telephone contact: Feedback from Katy R., 2022
The Advisor was very helpful and I’m exceedingly happy with my new insurance. Thank you!
Advisory: Feedback from James H., 2022

Your opinion is important to us

Do you have feedback for us? Tell us about your experience. We look forward to hearing from you.