Thanks to its sustainable financial policy, CSS was still able to invest in innovations during the pandemic. It championed digital integrated care, for example, and developed Multimed, an insurance model that combines various primary healthcare points of contact and keeps electronic health records charting patients' histories. Multimed was launched throughout Switzerland in 2021. The digital platform Well, which CSS launched together with its partners last year, takes a similar approach. The app can be used to submit prescriptions, arrange doctor's appointments or get a second opinion.