Frau am Telefon vor ihrem Cello

Multimed – family doctor and Telmed combined

Multimed is a version of mandatory basic insurance in which you always call your family doctor or the telemedicine centre first. Your treatments will be perfectly – and digitally – coordinated.

Calculate premium

The advantages for you

  • Choose between your family doctor and the telemedicine hotline.
  • Medical advice is available 24/7 on 058 277 77 77.
  • Make your appointment online via myCSS.
  • Digital support from myGuide throughout your treatment.
  • Optimum treatment thanks to the exchange of information between both coordinating partners.
  • Reduced retention fee: just CHF 400 instead of CHF 700 a year. 

Good to know

Go directly to certain specialists
You don’t need to call the hotline or your doctor before preventive gynaecological examinations, gynaecological treatment or antenatal check-ups. You can also visit your eye doctor without giving us prior notice.
Family doctor or advice by phone
Go directly to your family doctor or call the telemedicine hotline first. You can choose your own family doctor from the Multimed list. That way, you’ll make sure that CSS pays your treatment costs
Min. 12% premium discount
With Multimed, you benefit from a premium discount of at least 12% on mandatory basic insurance. And you get discounts on medication if ordered from certain mail-order pharmacies.

How it works

Multimed – family doctor and telemedicine combined

With Multimed (CSS, Arcosana), you always have a choice: you decide whether to go to the Multimed family doctor or call the telemedicine hotline. Both are familiar with your medical history and can provide the best possible treatment.

In an emergency, you can go straight to your family doctor, their locum or an A&E department. You should then inform your family doctor or the telemedicine centre about the emergency and any follow-up treatment that may be required.

Would you like to lower your retention fee? And are you happy to consult your Multimed family doctor or undergo a phone consultation first? Then we recommend the Multimed model.

Your premium at a glance

Overview of basic insurance benefits


Outpatient treatment – classical medicine

Cost coverage according to the tariff for treatment by recognised doctors, chiropractors, dieticians, midwives, logopedists, physiotherapists, ergotherapists, nurses and nursing auxiliaries throughout Switzerland

Outpatient treatment – alternative medicine

Acupuncture, anthroposophic medicine, Chinese medicine, homeopathy and phytotherapy: costs are covered according to the tariffs prevailing in the canton of residence or at the place of work for treatment by recognised doctors with an FMH qualification in the discipline of complementary medicine


Cover for all costs in the canton of residence according to the HIA (public hospital/acute hospital), unlimited as to sum or duration in a general ward

Health promotion/prevention

In accordance with Article 12 of the Ordinance on Compulsory Health Insurance Benefits

Benefits abroad

Cover for costs incurred in emergencies for outpatient or inpatient treatment on a general ward up to a maximum of twice the tariff of the canton of residence in Switzerland. Special conditions apply in EU states (incl. Iceland, the Principality of Liechtenstein and Norway) as determined in the bilateral agreements


Medically prescribed medication on the list of generic drugs maintained by the Federal Office of Public Health (FOPH), the list of medicines with tariffs or the specialities list

Spa cures/convalescence cures

Spa cures: CHF 10 per day, 21 days per year plus medical costs
Convalescence cures: only medical costs


Eight check-ups, two ultrasound examinations for a normal pregnancy, home birth or hospital birth, max. CHF 150 for prenatal courses, max. three sessions for breastfeeding advice


Contributions to aids in accordance with the official aids and appliances list compiled by the Federal Office of Public Health (FOPH)

Preventive examinations/vaccinations

Contributions to preventive health measures e.g. vaccination of children, preventive gynaecological examinations, etc.

Transport and rescue costs

Cost of transport: 50% of costs, max. CHF 500 per calendar year
Cost of rescue: 50% of costs, max. CHF 5,000 per calendar year (Switzerland)

Glasses/contact lenses

Up to 18 years of age: CHF 180 per year with a medical prescription

Home nursing/care in a nursing home

Costs are covered for examinations, treatment and nursing care prescribed by a physician and carried out at home or in nursing homes by recognised Spitex organisations

Dental treatment

Costs are covered for serious jaw disease or if treatment becomes necessary because of a serious general illness. Initial treatment in case of accident (if accident cover included)


Costs for psychotherapy by a doctor

Kundenberater zu Besuch
Find an agency near you

Personal advice

Get in touch for a personal consultation.

Tips: how to save on premiums

Premiums depend on where you live, your age, and what deductible you choose. Save on premiums each year – thanks to the right retention fee and a low-cost version of basic insurance.

Higher deductible
The right retention fee can help you save a lot of money on basic insurance.
Adjust your deductible
Free for children
Insure your children for free with myFlex Economy Hospitalisation Insurance.
Get a family discount
Exclude accident cover
Do you work for an employer for at least eight hours a week? Then you can save on premiums.
Change accident cover
Nie mehr Papierkram: die CSS gibt’s auch ganz digital
myCSS client portal

Do everything digitally

Submit bills or check cover at any time using your smartphone.

Sign up now