Tisch mit Erklältungsutensilien wie Fiebermesser, Tee und Kleenex-Box

Medical assistance

In medical emergencies, assistance is available 24/7. And, as your health partner, we also support you with helpful advice and offers.

What should you do in the event of illness?

Your chosen model of basic insurance determines your first point of contact in all medical matters.

  • Family doctor model, HMO model, Multimed: You can contact your chosen doctor’s practice directly.
  • Telmed: Always consult the professionals at the telemedicine centre or use the Symptom Checker in the Well app first.
  • Standard model: The choice is yours.

Good to know

The professional staff at the telemedicine centre are available to help all insured persons 24/7 – regardless of their chosen model. The Well app is also free for all insured persons.

Tip: Let the myCSS app guide you towards your medical point of contact. Then you’ll no longer need to worry about not following the rules of your basic insurance model.

CSS – your health partner

Being healthy, getting well or living with illness: as your health partner, CSS is by your side on your journey through life.

Well looked