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Health Coach

The CSS Health Coach is your personal point of contact for all questions related to your health.

The advantages for you

  • The Health Coach advises you personally on questions relating to health and illness.
  • You find out which CSS offers you can use and benefit from.
  • You get advice on how to navigate the healthcare system.

Good to know

It's free
If you're insured with CSS, you can consult the Health Coach free of charge.
Here for you
The Health Coach helps you find the right offer – by phone or email.
Expert advice
The Coaches are experts in prevention, nutrition, exercise and physical health.
No substitute for a doctor
Advice from the Health Coach is no substitute for a diagnosis by a recognised doctor.

How the advisory service works

Personal service

The Health Coach supports you in staying healthy, becoming healthy and living better with illness. Together, you find the offer that's right for you.

The Health Coach is here to help

As a health partner, we’re there for our insured persons when they need us. Ask us, we will be happy to help.

Frequently asked questions

Is the Health Coach a substitute for a doctor?

No. The CSS Health Coaches answer your health-related questions. The information they provide is generally applicable and doesn't include an assessment of your own health situation. It is therefore no substitute for a personal consultation, examination or diagnosis by a recognised doctor. Depending on the situation, this information can be a useful addition to the dialogue between doctor and patient.

The doctor's recommendation differs from that of the Health Coach. And now?

In case of doubt, if a CSS Health Coach makes a recommendation that differs from the advice given by your doctor, the doctor's opinion should take precedence. We cannot assume any responsibility for the outcome of the treatment and disclaim all liability in this respect.

Who is the Health Coach aimed at?

The service is available to anyone insured with CSS.

Is data privacy guaranteed?

Yes. The CSS Health Coaches are obliged to maintain professional secrecy and comply with strict data protection provisions. Consulting them will have no effect on your insurance.

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Well looked after

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Transparency in the Swiss healthcare system

Best quality for you

We are committed to quality and transparency in medical care. It’s our way of ensuring that our healthcare system remains one of the world’s best, today and in the future.

How and what we check