Notify treatment abroad
Do you have a bill for treatment abroad for which you would like to get money back? We need additional information before we can make the repayment.
FAQs
We need the bill for treatment, the reason (illness, accident or maternity) and any additional medical reports.
Treatment due to illness, accident or maternity may be refunded if covered by your policy. Read up on what’s important in relation to insurance cover abroad.
myCSS lets you see right away what CSS pays. Alternatively, you can check your policy and the General Insurance Conditions.
In the EU, EFTA and the UK (i.e. all EU countries, Iceland, Norway and the United Kingdom), an emergency means unexpected treatment as a result of illness, accident or maternity that becomes necessary during your stay abroad.
In all other countries an emergency is when you have an accident or fall ill and require urgent medical assistance but are unable to travel back to Switzerland safely without treatment.